All Systems Operational

Web Portal (subdomain) ? Operational
Admin Console ? Operational
Email & Password Authentication ? Operational
UserVoice API Operational
Helpdesk API Operational
Widgets ? Operational
Email (incoming) Operational
Email (delivery) Operational
Search Operational
User Analytics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web Portal Uptime (subdomain.uservoice.com)
100%
Created with Highcharts 10.3.106:0008:0010:0012:0014:0016:0018:0020:0022:005. Apr02:0004:00050100
UserVoice API
100%
Created with Highcharts 10.3.106:0008:0010:0012:0014:0016:0018:0020:0022:005. Apr02:0004:00050100
Web Portal Response Time (subdomain.uservoice.com)
746 ms
Created with Highcharts 10.3.106:0008:0010:0012:0014:0016:0018:0020:0022:005. Apr02:0004:00050010001500
Marketing Site Uptime (www.uservoice.com)
100%
Created with Highcharts 10.3.106:0008:0010:0012:0014:0016:0018:0020:0022:005. Apr02:0004:00050100
Helpdesk API
100%
Created with Highcharts 10.3.106:0008:0010:0012:0014:0016:0018:0020:0022:005. Apr02:0004:00050100
Apr 5, 2025

No incidents reported today.

Apr 4, 2025

No incidents reported.

Apr 3, 2025

No incidents reported.

Apr 2, 2025
Profile Creation Via Email & Password Outage
Resolved - This incident has been resolved.
Apr 2, 20:58 EDT
Monitoring - A fix has been implemented and we're monitoring. Please let us know if you continue to experience issues.
Apr 2, 20:37 EDT
Update - Thanks for your patience while we continue to investigate.
Apr 2, 20:30 EDT
Investigating - When creating a profile with Email & Password auth option, after receiving the verification email, when users click 'create account', the application loads continuously.

We've identified the request to our email verification provider, Magic.link, is hanging and not responding. We're continuing to investigate the issue.
Apr 2, 01:00 EDT
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

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